Please just make sure the policy holder is with you when you call. If were still investigating your complaint at 4 weeks, we will contact you to let you know. He joined Aviva in 2002 following almost 10 years with the management consulting arm of PricewaterhouseCoopers. Where we cant resolve your complaint there and then, well take it away and aim to sort things out as soon as we can, and we'll keep you updated along the way. Juan Colombs will remain entitled to his Fixed Share Award, time pro-rated to his retirement date. Sometimes we maytake up to 35 days to respond. Non-Executive Director of Severn Trent Plc, a Trustee of the Lloyds Bank Foundation for England and Wales, Board Member of the Audit Committee Chair's Independent Forum and Chair of the Campaign Advisory Board, King's College, Cambridge University. I don't recognise a transaction and want to question it, I recognise a transaction but want to question it. Sat: 9am1pm The Financial Ombudsman Service CEO, Commercial & Institutional for the ring-fenced bank, CEO, Commercial and Institutional for the non-ring fenced bank, Director of Strategy, Corporate Development & Sustainability, Chief Governance Officer and Company Secretary, Environmental, Social and Governance Disclosures, Compliance statement and remuneration policy, Message from our Director of Sustainable Banking, Climate and sustainable funding and financing, Supporting customers in vulnerable situations, Go to Governance and Responsible Business, Protecting privacy and customer confidentiality, United Nations Sustainable Development Goals, External commitments and reporting standards, Modern Slavery Act Before becoming a Non-Executive, he was the Head of HSBC UK and Deputy CEO of HSBC Bank plc. Terms of reference. If you switch networks, for example you use Wi-Fi at home and then your mobile data connection when you leave the house, you may get logged out or experience an error message. 134KB), Our readiness for resolution 2022 0345 300 0180 if your policy starts with HAP which started or renewed before 24/09/2021. As part of Juan Colombs buyout of retirement benefits from his employment with Santander, the Group agreed to make an unfunded promise of a lump-sum payment of 718,996 at a defined Normal Retirement Age (NRA) of 65. Alison Rose. If so, please include them. Chief Executive Officer, North America & Citibank N.A. Find out more about our credit ratings and issuance across the Group including Green, Social and Sustainable bonds. Appointed: August 2022 (Board), September 2022 (Chair of Scottish Widows Group). Mark Spain - Chief Financial Officer. It will be payable on a quarterly basis in shares and restricted over three years as normal. Get support online. Share this page on social, opens a new window. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it. Prior to joining the Group, Charlie held a range of leadership positions at HSBC, including Global Chief Executive, Wealth and Personal Banking, and Group Head of Wealth Management and Digital, as well as Global Chief Operating Officer of Retail Banking and Wealth Management. Registered Office: The Mound, Edinburgh EH1 1YZ. New customers She is also a former Director of British Airways AirMiles, BT, Hewlett Packard Inc and British Gas. Overview Company Overview Top Contacts Alison Rose overview overview top contacts People in Founders/owners If you're moving and want to transfer your policy to your home. If youre worried about your mortgage payments or your current mortgage offer, please visit our mortgage pages as they may answer your questions. Contact number / address. Registered in Scotland No. Reappointment: 1 January 2022 To: 31 December 2023 Register of interests Adrian Gillespie, Chief Executive As Chief Executive of Scottish Enterprise (SE) - Scotland's national economic development agency, Adrian is responsible for leading a global workforce to create a more productive, resilient and competitive economy for Scotland. The deed of terms between the Group and Juan Colombs provides that where his service ends before NRA for any reason other than Ill-Health Retirement, Dismissal for Cause or Voluntary Resignation, that the entitlement to the lump-sum payment continues and will be paid at NRA. If our customers do well, if our economy does well and if our communities do well, then we all succeed. Posted September 16, 2013. The following information is provided in accordance with section 430(2B) of the Companies Act 2006: Antnio has not received and will not receive any payment for loss of office. You can also find out your User ID. Option 2: for an outstanding loan application enquiry Authorisation can be checked on the Financial Services Register at:www.fca.org.uk, Lloyds Banking Group conducts its business through a number of subsidiaries including Lloyds Bank plc and Bank of Scotland plc. Europe, Middle East & Africa. earmark added by a retailer onto your account. Business Credit/ Charge Card Team. If you're calling from outside the UK, call us on +44 0131 278 3729. I have tried james.crosby@HBOSplc as you would think but its been returned. We are a relationship bank for a digital world. Role Active Director Date of birth June 1955 . Earlier in his career at Aviva, David was Chief Executive Officer of UK General Insurance & Group Transformation Officer. Section 430(2B) Companies Act 2006 statements. Lloyds Bank plc and Bank of Scotland plc (members of Lloyds Banking Group), are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Chair of the Gender Equality Leadership Team at Business in the Community (BITC) His Majesty King Charles IIIs Responsible Business Network. But six months later the financial crisis struck and RBS needed a a 45bn taxpayer bailout to stay alive. Appointed: October 2020 (Board), January 2021 (Chair). Required fields are marked *. Andy qualified as an Accountant at Ernst and Young where he spent nine years in its North-West assurance practice. Contact. Executive directors. We'll always try to resolve your complaint as quickly as possible. (PDF Cathy has previously been a Non-Executive Director and Chair of the Remuneration Committee of Aldermore Group plc, Quilter plc and Countrywide plc. Whether it's been lost or stolen, let us know through our mobile app or Internet Banking. With a history dating to the 17th century, it is the fifth-oldest extant bank in the United Kingdom (the Bank of England having been established one year earlier), and is the only commercial institution created by the Parliament of Scotland to remain in existence. General Counsel & Corporate Secretary. Location If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language. We are committed to having a motivated and inclusive workforce who are engaged and passionate about serving customers. Please note: By completing this form you consent to us recording all the details you share, however we'll only use what you tell us in relation to this complaint. Accordingly, Juan Colombs can no longer participate in the SIP plan and Shares held in the SIP Trust on his behalf need to be removed from the Trust within 30 days from the date of his retirement. Stuart worked in South Africa, Canada . If you're calling from abroad you can call us on +44 (0) 113 279 8302. In accordance with section 430 (2B) of the Companies Act 2006, the Company confirms that Anita will receive pro-rated Board, Nomination and Governance Committee, Audit Committee, Board Risk Committee, Remuneration Committee and Responsible Business Committee fees up to and including 21 May 2020 at the rates set out in the Companys Annual Report & Accounts 2019. We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. If you're calling from abroad you can call us on +44 (0) 1313 37 76 86. Get in touch with Board members. AndyHornby@HBOSplc.com or andy.hornby@hbosplc.com. He worked as an executive in the retail sector for over 25 years where he held positions including chief executive officer of Best Buy Europe, managing director of Boots the Chemist plc and a number of senior executive positions at Tesco plc. It achieves this by setting the strategy and overseeing its delivery, establishing a culture, values and standards of the Group, ensuring that the Group manages risk effectively, monitoring financial performance and reporting and ensuring that appropriate and effective succession planning arrangements and policies are in place. He has over 25 years' financial services and retail experience . Available Monday Friday 8am to 9pm The Board has established certain committees to assist it in discharging its responsibilities and delegates day-to-day responsibilities to the chief executive. Visit the Bank of Scotland Twitter page. SC327000. specialises in . 24/7 automated service. I have been having an ongoing hellish situation with Halifax - it's a long story but the gist of it is that my account was suspended/made inactive while an investigation took place, I was never told any reasons why this was taking place (despite asking continually) but I assumed it had to do with a 12,000 . #1. Companies House does not verify the accuracy of the information filed. Ian McLaughlin - Chief Executive, Bank of Ireland (UK) plc. Their headquarters address is located at PO Box 23581, Edinburgh, EH1 1WH UK. SC327000. Prior to joining Thames Water in autumn 2020, Sarah was Chief Customer Officer at Severn Trent plc and a member of its Executive Committee. Once the amount you have spent is debited from your account, the earmark will be removed. Halifax is a division of Bank of Scotland plc. You will only be asked to select 3 random characters of your Memorable Information. As part of Antnios buyout of retirement benefits from his employment with Santander, the Group agreed to an unfunded pension buy-out arrangement which was determined based on the achievement of share price conditions over a six-year period. To ask a question or tell us if something has changed what will affect your policy. By supporting our customers at every stage of their lives, we can build long-term value, invest for growth, make a positive contribution to society and drive sustainable returns for shareholders. We will send you a final response within 8 weeks, however our aim is to resolve your complaint well before this. Not all Telephone Banking services are available 24 hours a day, seven days a week. Sharon Donnelly - Interim Chief Technology and Payments Officer. Please dont send any personal or banking details. How do we drive growth and support the financial lives of our personal, business and corporate customers? 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