Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa, This is the version of our website addressed to speakers of English in the United States. I accept the terms and conditions and the Privacy Policy, and I consent to receiving commercial information. I believe I have the legal right to cancel my membership, and we want to exercise that right. Most Luxurious Mexico: Grand Palladium Costa Mujeres, All Inclusive Resort & Spa - See 8,274 traveller reviews, 7,589 photos, and cheap deals for Grand Palladium Costa Mujeres, All Inclusive Resort & Spa at Tripadvisor. The package prices range from $508 per person to $14,125 per person. Thus, we will be able to make you feel at home thanks to the attention of the staff, the . At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. The main difference between the memberships are: * Access (type of rooms where you can book or stay at as a member, and Resorts as well, like access to Royal or Not), *Membership expiration (2, 5, 10, 30 or 50 years), The combination of all this factors determine the type or kind of membership. Some issues:1) the kids club is not well run. But it wasnt me! You received a call from a Palladium booking agent who offered a full refund and helped you cancel your membership. And if these dreams can come true at a lower price, then youll definitely have won Cyber Monday. Palladium Travel Club is the Palladium Hotel Group Vacation Club that offers a tailored program with exclusive benefits for all its members. Contact him at elliott.org/help or chris@elliott.org. Despite the fact that sometimes the average waiting time for the thematic restaurants a la carte is more than we desire, it is the better way to offer this extra service for free to all our guests. Palladium seems to gloss over the costs, and its also vague on the benefits of its club. Sample question from its site (http://www.palladiumtravelclub.com/en/faqs): How can I get the best out of my membership? (Hmm, you might start by telling me how much it costs.). The pleasant Dominican climate means that water sports. Tripadvisor performs checks on reviews. Is a refund possible? From the time our group was founded, in 2009, our goal has always been to reward and nurture the loyalty of our most faithful clients, who, year after year, choose us as the tourist destination where to enjoy their vacation and continue sharing the best times with us. 537 Rooms: . We signed a contract and paid $1,540 for our membership. Palladium has reached out saying we cannot cancel and the dispute cannot stand. Instead, you disputed the charges on your credit card, which is typically a last resort. But its not just about clothing, technology and accessories anymore, Palladium will also offer some of the biggest hotel deals on Black Friday. The travel club is a little vague about the benefits and the costs. The ocean was often warmer than the pool! Please see our partners for more details. Later, I realized that this was not true. Travel Troubleshooter: The air in a Vrbo rental is unbreathable. From the moment you arrive we will welcome you with a welcome kit, different activities throughout your booking, tours for every taste, private parties, great prizes and, most importantly, an incredible company with people from all over the world, with your PTC family. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. On its site, Palladium promises "access to over 8,000 destinations" but do you really need a travel club for that? We welcome all conversations on the main forum. Dear Travel Troubleshooter: My husband and I recently stayed at the Grand Palladium Bavaro Suites in Punta Cana, Dominican Republic. Can you help me get a refund? We have moved this forum due to inactivity. While there, we attended a presentation for the Palladium Travel Club, which offers access to other Palladium resorts. Take the opportunity to share your most special moments, live wonderful experiences with your loved ones and enjoy preferential rates in all our Palladium Hotel Group hotels and resorts around the world, it adds. We do have different types of memberships, because we want to offer you a program that fits better your needs, there is some members that like to travel few weeks per year, or another ones that travel just one week, theres some of you that you always travel with your kids and other that travel without kids, but, I can tell you that pretty much ALL the members has the same benefits (presidential members has a little bit more) when you are staying in any of our resorts. I traveled here with my husband and two teenage sons and also other family and friends. Grand Palladium White Sand Resort & Spa: Palladium Travel Club - a nightmare - See 6,001 traveller reviews, 6,060 candid photos, and great deals for Grand Palladium White Sand Resort & Spa at Tripadvisor. This includes its Caribbean destinations, such as: Dominican Republic. Grand Palladium Lady Hamilton Resort & Spa. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of How to Be the Worlds Smartest Traveler. You can read more travel tips on his blog, elliott.org, or email him at chris@elliott.org. Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Riviera Maya Resorts & TRS Yucatan Hotel, Grand Palladium Puerto Vallarta Resort Information, Palladium hotels and Resorts, Grand Palladium Jamaica Resorts Information, Grand Palladium Punta Cana Resorts & TRS Turquesa Hotel, Grand Palladium Cancun-Costa Mujeres & TRS Coral Hotel, FAQ Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Costa Mujeres & TRS Coral Activities, Grand Palladium Riviera Maya & TRS Yucatan Activities & Highlights, Grand Palladium Puerto Vallarta Activities & Highlights, Grand Palladium Jamaica Activities & Highlights, Grand Palladium Punta Cana & TRS Turquesa Activities & Highlights, Grand Palladium Costa Mujeres & TRS Coral Menus, Grand Palladium Riviera Maya & TRS Yucatan Menus, Grand Palladium Punta Cana & TRS Turquesa Menus, Beach Club (Travel Club Lounge Riviera Maya), Palladium Wyndham form strategic alliance, Preferential, all-inclusive rates for all of our participating destinations (best rate guarantee by contract), The chance to travel all over the world to one of the 4,000 affiliated destinations in over 100 different destinations, Absolute priority in reservations in our complexes, Flexible use of membership for families and friends, Exclusive and personalized treatment for members before, during and after their vacations, Special promotions for members only Benefits, Preferential access to the thematic, a la carte restaurants, Preference with room requests (subject to availability, but you have to be sure that we will do the impossible to assign you the room that you are requesting), Preference with non motorized water sports requests, Reservation rights in the thematic, a la carte restaurants (unlimited during your stay), Special, members only bracelet to be identified in the Hotels & Resorts, Welcome Gift (with a minimum stay of 7 days), Cristian Gallardo. Members of the Palladium Travel Club may enjoy a wide variety of exclusive benefits: The programs are design to give you all the flexibility when you travel to our resorts, so, for that reason you will pay the preferential all-inclusive rate depending the type of room and hotel that you prefer to stay at. Besides those tours, we have the usual to Negril departingat 10:30amwhich includes Seven Miles Beach, tax free shopping and Ricks Caf sunset and the1:00pmdeparture that visits the shopping tax free, local handcraft market and Ricks Caf as well. Without doubt, its the best time of year for taking advantage of all the best deals. We welcome all conversations on the, Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Riviera Maya Resorts & TRS Yucatan Hotel, Grand Palladium Puerto Vallarta Resort Information, Palladium hotels and Resorts, Grand Palladium Jamaica Resorts Information, Grand Palladium Punta Cana Resorts & TRS Turquesa Hotel, Grand Palladium Cancun-Costa Mujeres & TRS Coral Hotel, FAQ Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Costa Mujeres & TRS Coral Activities, Grand Palladium Riviera Maya & TRS Yucatan Activities & Highlights, Grand Palladium Puerto Vallarta Activities & Highlights, Grand Palladium Jamaica Activities & Highlights, Grand Palladium Punta Cana & TRS Turquesa Activities & Highlights, Grand Palladium Costa Mujeres & TRS Coral Menus, Grand Palladium Riviera Maya & TRS Yucatan Menus, Grand Palladium Punta Cana & TRS Turquesa Menus, Safety Measures in response to virus- Palladium Hotel Group, Hurricane Information & Rainy Day Activities, Welcome to the Unofficial Palladium TC Forum, Updates regarding TC Party in Punta Cana & Irma, Question on re-branding of the Royal Suites, New way to use Palladium dollars in Riviera Maya, Punt Cana Travel Club lounge at the Beach, Palladium Wyndham form strategic alliance, This forum has 39 topics, 67 replies, and was last updated. Travel | Photos: I wore Disneylands new mix-and-match Toontown costumes with 1,000 combinations, 25+ Bay Area festivals, fun events and things to do this spring, 2023, Video: Drone crashes at Disneyland after hovering over visitors heads, Ominous signs hint at wobbly Bay Area hotel market. Travel | The resort presented us with an opportunity to save on future vacations through its travel club. Del Sol Beachfront Hotel and Condominiums. Reservations Miss Manners: I shouldn't call because the phone scares people? All other TC room categories will have access to the respective room service menus that all guests may order from. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of Palladium Hotel Group in America and Europe. Private check-in, PTC members-only areas inside the hotels, premium drinks, free tours, discounts at Zentropia, among others. Forums Palladium Travel Club, Started by: Anne They may make short-term gains, but they will alienate many customers over the long term. What's the harm in letting you off the hook? But that's not how travel clubs work. By then, it may be too late. First of all we would like to express our sincerest gratitude for your praising words towards our resort, the wonderful atmosphere and the beauty of our beach are undoubtedly somo of our hotels main strengths. What are Non-refundable promotions? Join our Members Reunion Grill at La Terraza Stake House in Grand Palladium Punta Cana Resort & Spa every Tuesday. Jamaica The tours available in Jamaica are only partially covered, just the first 25USD adults and 18USD for kids will be paid by PTC. Ranked #2 of 3 hotels in Jamaica and rated 4 of 5 at Tripadvisor. Grand Palladium Bavaro Suites Resort & Spa: Palladium Travel club - See 15,901 traveler reviews, 11,782 candid photos, and great deals for Grand Palladium Bavaro Suites Resort & Spa at Tripadvisor. You will not find better equipped or more complete facilities for children anywhere else in these destinations. It is wonderful to read that you loved every aspect of your stay, from the wonderfun wildlife around us to the quality of our buffets; the gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours.Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and nice recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience. Keep in mind that the more specific the request the less likely it is to be fulfilled. I'm sure some people really enjoyed it. So we decided to cancel. Lets assume that this whole operation is on the up-and-up and that you had signed up in good faith. This is the only tour 100% included. I list the names, numbers and email addresses for the Palladium Travel Club executives on my nonprofit consumer advocacy site. Travel | So get ready to wait for up to 1.5 hours.3) The volleyball court is aweful. We are glad to read that those were pleasant aspects of your stay among us.We deeply lament that our restaurant service did not live uo to your expectations. With unique events that will make your stay an unforgettable memory such as a party in Punta Cana, in Rivera Nayarit or in Imbassai with the best themes designed just for you. However, DO NOT JOIN PALLADIUM TRAVEL CLUB! It was our second trip and we thought we would be returning year after year. Should you be able to cancel your membership within a certain period of time? And I see no reason to change my opinion about travel clubs. Don't wait until after you're back in your room, or back from vacation, to have second thoughts. You'll receive 2,500 points when you register. The Palladium Travel Club was designed to help provide a more enhanced vacation experience by combining special prices with additional services. Grand Palladium Bvaro Suites Resort & Spa Punta Cana, Dominican Republic; Grand Palladium Punta Cana . Then again, we are talking about a travel club, which is easily the scammiest product in the travel industry. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. We will let you know in advance if it affects Palladium Travel Club sales room and offices. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. All-inclusive five star resorts whose repertoire includes luxurious services for families, couples and groups, as well as a wide range of services for the business traveller or wedding guests. It is nice to read that you like those aspects of your stay, from the beauty of the landscape to the wide quality and variety gastronomy offer. Are you looking to make the most of your holidays? Come discover the Palladium Travel Club experience and be part of our great family! But before we get to that, lets take a closer look at what happened to you while you were visiting the Dominican Republic. Loving The Palladium since 2003 " Live Vicariously ". There are better all-inclusives than this one for similar prices. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. Black Friday started as a shopping event in the United States when stores profit margins went from red to black. Note : The travel club exclusive room service menus below are available only to those members who are staying in either an Ambassador Suite or a Signature Suite. Request for transportationTransfers/tours, Payments You may be asked for a copy of the front of the credit card and Identification when using this form. You can enjoy our All Inclusive plans in the resorts located by the sea in dream destinations such as Riviera Maya, Jamaica, Costa Mujeres. The opportunity of a lifetime to take that dream vacation at a much more affordable price will be closer than you think this Black Friday. The perfect place to visit with your family and friends. It's perfect for couples, friends, and families seeking a deluxe holiday experience that combines leisure with outdoor activities.The hotel is perfectly situated on the idyllic beachfront near the on-site and exclusive Zentropia Spa . Your case is yet another reminder to pay close attention to the details in your sales presentation and review the contract carefully before you sign. Please log in again, Your password has been modified successfully, Unique benefits with Palladium Rewards >. My husband and I soon realized that the membership is not beneficial to us and that we cant afford it. Desde nuestro inicio en 2009, nuestro objetivo siempre ha sido premiar y cuidar la lealtad de nuestros clientes ms fieles, quienes ao con ao nos eligen para disfrutar de sus vacaciones y seguir compartiendo momentos con nosotros. Bienvenidos! Members of the Palladium Travel Club may enjoy a wide variety of exclusive benefits: Preferential, all-inclusive rates for all of our participating destinations (best rate guarantee by contract) The chance to travel all over the world to one of the 4,000 affiliated destinations in over 100 different destinations. Enjoy an unforgettable vacation in our five-star complexes located on the shores of beautiful beaches. Two weeks at the resort in November/ December 2014.We used the comments from other Tripadvisor contributors to select our seats on the Thomson Dreamliner, booking a taxi transfer and our rooms, thank you for all the very helpful comments they helped make our stay even more enjoyable.Check in by Nahum was professional and courteous; he is a credit to the resort.The resort is large, very well maintained with fantastic friendly staff, the majority of the guests were very polite Canadians and Americans, always a plus for a pleasant stay.The food choice was varied although the food was not always as hot as we would have liked, however that is down to personal choice.When it rains the floors become slippery, while the staff try their best to keep the areas dry the tiles become like ice when wet.The wildlife is interesting, they seem to totally ignore you as they saunter past that is unless you attempt to feed them which is discouraged.Would we go back, yes, would we recommend the resort most definitely. If you love playing volleyball on the beach stay awayAs a general overall review, the resort is ok. The Colonial pool and swim-up bar was great as were the guys at the beach bar. Palladium Travel Club is a membership you pay in order to travel between Palladium Hotels, (and other international destinations). Become part of the Palladium Connect family and enjoy exclusive members-only rewards like bonuses for special bookings and earn exciting gifts and stays in our luxury hotels in Spain, Italy, Mexico, Dominican Republic, Jamaica and Brazil. Ranked #2 of 3 hotels in Jamaica and rated 4 of 5 at Tripadvisor. Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. ??? However, here goes. Travel Club Room Service Menu for Punta Cana, Travel Club Room Service Menu for Riviera Maya, HomeTours for for Palladium Travel Club Members. It is a scam and they will never help you with anything. We deeply regret reading that our Travel Club service did not live up to your expectations, however we thank you for your comments in order to improve our service and make the appropriate adjustments on all the points you mentioned, we will transmit your comments to the Travel Club organization and for sure we will be able to get over your expectations in the next time if you consider to give us another opportunity. Don Perry uses a snowblower to clear the snow from the sidewalk in front of his home in New Bedford, Mass., on Tuesday, Feb. 28, 2023 as residents dig out of the only snow storm of the season. But it wasnt me! I don't like the high-pressure sales tactics used by travel clubs. Taxes and fees that are shown are estimates only. Discover the benefits offered by PALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our hotels and resorts. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. Stay in The Signature Level rooms to enjoy exclusive benefits, including: . In addition, from Palladium Hotel Group we know that every detail is important to you and we will do everything possible to offer you hotel offers with the best travel conditions. Palladium Travel Club. Lock in the lowest price from these sites. Is this how a company should do business?Overall, the resort is great, beautiful beaches, the food is really bad, but the atmosphere and excursions are great. Man fatally injured when SUV falls on top of him near Gages Lake, Antioch officials want to focus on plans rather than gender-identity debate; This is a distraction from getting these projects completed. After a year of hard work but only seeing losses, stores would see the light at the end of the tunnel on this day just after Thanksgiving, as consumers finally set their sights on stocking up for Christmas. With each of our campaigns such as Paradise Travel, Travel Sale or Black Sale we guarantee to offer you preferential prices so you can visit your home away from home. Members pay the balance. Christopher Elliott, King Features Syndicate, Inc. http://www.palladiumtravelclub.com/en/faqs. That presentation for Palladiums club took almost all day and, if its website is any indication, it was filled with lofty promises and hyperbole. They were great and would recommend them. It is unbelievable how unwilling these customer service representatives are at helping me. On top of that, the "3-year membership" was only for 2 years. And if it comes at a massive discount - even better! Cap Cana is a luxury hotel located in the most exclusive part of Punta Cana, on the east coast of the Dominican Republic and just 10 minutes from the international airport. So, I have to pre-pay for all my bookings? 517 rooms: 390 Junior Suite; 74 Suite; 48 Romance Villa Suite; 4 Ambassador Suite; 1 Signature Residence Travel dates: 07 JUN 23 - 18 JUN 23. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. Grand Palladium Punta Cana Resort & Spa: This Review is of the Travel Club. And up to a 20% discount on your booking via the website or by phone. Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, Jamaica: 6,206 answers to 1,801 questions about Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, plus 10,881 reviews and 10,410 candid photos. We are thrilled you appreciated the hotel facilities and lament you did not enjoy the variety and quality of our gastronomy. Palladium Hotel Group has 8 very clearly defined options to satisfy every single travel need you might have. Kind Regards,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. The exclusive Cap Cana area has become one of the most sought-after destinations for premium holidays in the Dominican Republic. A 50 percent or more discount on travel. The forum Palladium Travel Club is closed to new topics and replies. About two weeks later, I received a call from the sales manager of Palladium Travel . We round tripped from airport to hotel with Canada Transfer. The gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours.Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. Palladium Travel Club, which offers access to other Palladium resorts. Prices are the average nightly price provided by our partners and may not include all taxes and fees. There you were, minding your own business on an all-inclusive vacation, and out of the blue someone invites you to a brief sales presentation. Question: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. Spain, Brazil, Mexico, Dominican Republic and Italy. ( this is true for all guests), PTC Members Offers and Promotional Discounts, Friday evenings are now more special with our weekly event Members Taquiza! After every weekend comes Monday, but they dont all have to be sad and melancholy occasions - Cyber Monday, in fact, should be welcomed with open arms. Note: The Travel Club information has been kindly provided by Peter Gittinger, written byElviraEspinosa Zamora. Check in was good, the bell man took us in a cart to our villa. Discover the benefits offered by PALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our . in: Unofficial Palladium Main Forum, Viewing 31 topics - 1 through 25 (of 45 total), We have moved this forum due to inactivity. And it offers personalized service but doesnt the hotel chain offer good service to all of its guests? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dear LuvPlmTrs,Thank you very much for your review on your recent holiday experience in december at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed most aspects of your stay among us. It sold you the club membership in a high-pressure environment, when your defenses were at their lowest, while you were on vacation, and it should immediately refund the money. Is a refund possible? On the tours listedthe TC covers $25 on adults and $18 on children. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. Travel Troubleshooter: Lyft charged me $80 for damage to a car. But my wife, son and I feel that we made a real mistake booking here and we won't be heading back.
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