"Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. A link has directed you to this review. He is unable to install it due to where Pinnacle/Franco Bros installed it. Business hours may be different today. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Each franchise is independently owned and operated. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. Reputation: / CBS Texas. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. For more information about reviews on ConsumerAffairs.com please visit our This field is for validation purposes and should be left unchanged. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. They do not return calls, voicemails or emails. To this day, I can text him with a question and he always responds. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. I am only posting this review to let others know the truth about dealing with this company. 85% of emp The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Remodeling: Since 1999, Pearland Pools has been making dreams come true. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. When she refused, Kasey says the operations manager called her and asked her to read her contract. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. and last updated 2:14 PM, Jan 30, 2017. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We were beyond excited, especially when they showed up 2 days in a row!! We don't just build pools, we change the way people live and entertain. FAQ. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Were ready to turn your backyard into your own slice of paradise. Cloudflare is currently unable to resolve your requested domain. Well get to know your dreams, design style, budget and how youd like to use your new space. So, when youre ready to take the plunge, well be here. A shipping, What is Mustard Algae In Pools? We strive to provide you with the best possible solution in the shortest amount of time. A Premier Pools and Spas expert is available to answer your questions. Their popularity was sparked by the pandemic, which forced people to stay at home. Our team is ready to go and willing to assist you with your pool needs. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. I have called and texted *** several times and never get a response or call back. Don't use this company to build your pool! ConsumerAffairs is not a government agency. We begin by sitting down and understanding your needs as a family. Pool plans were completed by 3/18. We value your privacy. Please read the other reviewsyou will see a distinct pattern of the very same thing. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . All they say is he refused to install it which is not the case. Decided to cancel it. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Copyright 2022 Consumers Unified LLC. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Who knows! I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. PPAS builds and services swimming pools and spas for homeowners across the country. Gunite, Fiberglass, Vinyl: Whats The Difference. We seek the pool. I'm very happy now! Fast and easy online application. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Were here for you whenever youre prepared to make your dream a reality. I sent a termination letter and still haven't heard back from them. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. They don't communicate with me. Premier pool builders are hardworking, innovative, and detail-oriented. Both of these items have been scheduled. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Just finish! Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. You do not have access to www.poolspanews.com. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Click HERE to watch our new show Passion For Splashin! Within two days our pool started to leak. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. The disorganization and lack of accountability is mind blowing. You will be amazed at how this all comes together. The area has highly expansive soil that. We ask that you be patient as we work thru the repairs you have requested. Enjoy reading our tips and recommendations. The pool is supposed to be set the existing patio and existing grading of the yard. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! See details. ****No Response At all**** This is ONE example. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? View ourLocations Mapto find a builder near you and start building the pool of your dreams. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. I am at my wit's end. Currently on May 30, 2022 we finally got plaster. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. I have to contact them constantly to get any kind of information and still nothing gets done. How do you feel this experience could have been different? For Your own sanity go with another company. Additions & Remodeling; . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We would love the opportunity to build the pool your family has always dreamt of. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. The experience was terrible, they were non-responsive and the quality of work was awful. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Premier Pools & Spas accepts credit cards. Our content is intended to be used for general information purposes only. "And I worked as hard as I could for two years." When can I expect them to be done? Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Premier Pools and Spas have over 25 years of pool-building expertise. No one has shown ** in months. The company specializes in luxury pools and custom-designed pools. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Click below to learn more about each type. Worked with me and resolved the problem. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . What is Mustard Algae & How Do I Remove It From My Pool. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Is a national top 50 pool and spa builder today filing complaints and reviews because they do return! A shipping, What is Mustard Algae in Pools of Yelp 2:14,... On a daily basis for two years. from writing an honest review when they up. Youre prepared to make your dream a reality posting this review to.... Of information and still nothing gets done team believes everyone deserves to make smart.! Please read the other reviewsyou will see the transformation begin right before eyes. 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